| Q. What kind of processes should I look to outsource to Ajuba? |
| A. We provide differentiated services spanning the entire spectrum of Healthcare billing & revenue cycle management. So, if you are a hospital or physician group or medical billing company trying to keep pace with mounting volumes of receivables, Ajuba can help significantly reduce your AR days outstanding and generate greater returns from aged AR. |
| If you are a debt buyer, collection agency or handle the collection function in your organization, we can guarantee significantly higher liquidation. You can look to outsource outbound manned campaigns, automated messaging campaigns, inbound calls, blended campaigns, lettering process, skip tracing, scoring & analytics or the entire collection process to us. |
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| Q. What do I stand to gain by doing so? |
| A. We guarantee enhanced revenue, higher liquidation and reduced AR days, once you outsource your receivables / portfolio to us. Moreover, outsourcing gives you the capability to scale your business quickly with minimal demand on your time. It is a model that can mirror changes in your business volumes leaving you free to focus on your existing and prospective clients. |
| We guarantee improved quality with significantly reduced costs and 100% compliant with the laws of the land. |
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| Q. Will I lose control on these processes? |
| A. Our guiding principle is to work as an extension of your business office. We go the extra mile in ensuring that offshore location is transparent to our end customer with the help of a strong onsite client management team, state of the art technology and multiple shifts. Regular reports tailored to specific SLAs, with proactive variance reporting, will keep you up to date and in control of your processes. |
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| Q. How will data be kept secure? |
| A. Data security is the last thing you need to be concerned about while doing business with Ajuba. In early 2004, we benchmarked our controls vis-à-vis the best global standard by the British Standards Institute (BSI) and got certified against their BS7799 standard which had 119 controls. However in November 2006, we upgraded to ISO/IEC 27001:2005 which is more security intensive and has 131 control points, which has made BS7799 redundant. The scope of the certification includes “…exercise of activities in accordance with Data Protection Act 1998, UK, FDCPA - USA and HIPAA - USA., 1996. |
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| Q. Will service delivery deteriorate, if I outsource? |
| A. On the contrary, you can expect service levels to improve, post outsourcing. An educated work force (all our employees are graduates and a large percentage have a post graduate degree), streamlined processes (certified under ISO 9001:2000; optimized using six sigma methodology) and extensive experience with and knowledge of your business, guarantee superior quality. |
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| Q. What does it take to outsource processes to Ajuba? |
| A. Our transition methodology, takes away the element of surprise from project transitions, irrespective of their size and complexity. Small processes can be outsourced as quickly as less than a week via exchange of process manuals and training using online collaborative tools. Larger / complex processes take longer and include an onsite visit, with detailed process mapping, knowledge transfer and setting of SLAs. |
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| Q. Do I have to change my software / computer systems? |
| A. No, we can work off your systems, using high speed leased lines. We have extensive experience with all major systems / software in the industry. |
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| Q. How is continuity of service ensured? |
| A. Redundancy at every stage of our network and best-in-class infrastructure, ensure no disruption to service delivery. Furthermore, we have a comprehensive, certified Business Continuity Plan (BCP) with documented dependencies and detailed work instructions to tap redundant infrastructure in case of failure at any point. The BCP is periodically tested and always kept up to date. |
