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| Continuous learning and timely training play a vital role in creating, developing and maintaining the essential competencies required for employees at Ajuba. In order to keep pace with the best practices and emerging trends in the industry, we invest considerable time in developing customized content and in developing our trainers. |
| Our efforts towards excellence have been well recognized. Ajuba's training practices were ranked among The Top 5 Best BPO Employers in India by IDC – Dataquest two years in a row, 2005 and 2006 – only one of two such companies. |
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| The Ajuba Learning Cycle: |
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| Ajuba Training Methodologies |
- Instructor led workshops
- Seminars
- Group Discussions
- Role Playing
- E-Learning
- Audio-Video sessions
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| At Ajuba, our trainers are trained on Accelerated Learning Methodology which is based on the fact that every learner learns differently. Using Gardner's Multiple Intelligence Theory and the AC Hamblin Training Effectiveness Measurement Model, we adapt our training delivery style and tools to each employee's preferred learning style in a scientific manner. This enables us to consistently help our employees learn faster, better and more effectively. |
| The result – better productivity and quality in lesser turnaround time! |
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| Leadership Development Program (LDP) |
| A strong and proactive succession planning process ensures that potential leaders are quickly and effectively recognized in every function. Such potential leaders are placed on a fast track career path and mentored closely by functional managers to eventually take on leadership roles. |
| Internal Job Posting (IJP) - As and when there are vacancies in leadership positions, such employees are encouraged to participate in an objective internal recruitment process that tests them on their process knowledge as well as mouldability for taking on a leadership position. Well known psychometric testing modules are included in the internal recruitment process apart from detailed analysis of track record, presentation skills, personal interviews and written assessments on client processes. |
| Leadership Development Program (LDP) - The selected employees are then placed in Ajuba's Leadership Development Program (LDP) where over a period of three months, they participate in a series of hands-on workshops on: |
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Effective Leadership Skills |
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Time Management skills |
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Interpersonal Skills |
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Team Building |
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Setting Goals |
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Project Management etc |
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| At the end of the program, the leaders are formally certified in the topics conducted. |
| Follow up Programs - Periodical follow up programs are conducted every quarter to ensure they benefit from sharing best practices with their peers and receive exposure to new topics and management concepts. The follow up programs offer an excellent networking opportunity within the company and ensure that all queries and real-time feedback can be addressed immediately. |
| E-Mentoring - Apart from the workshops and continuous mentoring by their immediate managers, leaders also have the opportunity to contact any member of the management in the India centers or the US offices and receive direct mentoring and coaching via email/chat and telephonic methods. This ensures we truly live ‘the open door policy'. |
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Learning Resources |
All employees in Ajuba have access to the following resources for continuous self learning: |
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Library of industry journals, CDs and management books |
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In-house newsletters
- Healthline (Healthcare Practice)
- Dollars & Pounds (Collections Practice)
- Learning Times (Soft skills) |
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Ajuba Learning Center
Life @ Ajuba |
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